Privacy Policy
This Privacy Policy describes how Healing Solemnly (“The Company,” “we,” “us,” or “our”) collects, uses, protects, and handles your Personal Information when you visit our website, book services, or engage in consultations (the “Service”).
Given the sensitive nature of wellness and mental health topics, we are committed to maintaining strict confidentiality.
By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect information necessary to provide safe and effective wellness coaching, manage bookings, and process payments.
Personal Information You Provide (Sensitive PII)
We collect PII when you book a session, enroll in a course, or contact us:
Identity & Contact Data: Your name, email address, and phone number.
Payment Data: Details required to process transactions. Note: Sensitive financial details are handled securely by third-party payment gateways and are not stored directly on our servers.
Health & Wellness Data (Highly Sensitive): Information you choose to disclose during intake forms or consultations regarding your physical health, emotional state, mental well-being, personal history, or goals. This data is treated with the utmost confidentiality.
Usage Data and Tracking Technologies
When you access the Service, we automatically collect non-personal data related to your visit (“Usage Data”):
Log Data: Your IP address, device type, pages viewed, and activity patterns on the site.
Cookies: We use cookies to maintain your session, facilitate booking functionality, and analyze general site traffic.
How We Use Your Information
We use the collected information exclusively for purposes related to providing the coaching and wellness services:
Service Fulfillment: To conduct consultations, tailor coaching strategies, track your progress, and provide relevant self-help materials.
Communication: To schedule, confirm, and remind you of appointments, and to communicate updates regarding your account or services.
Legal & Ethical Obligations: To maintain client records for professional accountability and to comply with any mandatory legal or ethical reporting requirements (e.g., duty to warn).
Billing & Records: To process payments, manage invoices, and maintain records as required by law.
Platform Improvement: To analyze website usage (in an aggregated, anonymous format) to improve the user experience and site performance.
Confidentiality and Sharing of Data
We treat all information shared during consultations as strictly confidential.
Non-Disclosure
We do not sell, rent, or trade your Personal Information, especially your sensitive health and wellness data.
Essential Sharing (Limited)
We share your information only under the following limited circumstances:
Service Providers: We share necessary data (e.g., name, email) with trusted third parties who perform essential functions on our behalf (e.g., secure client management systems, appointment scheduling software, payment processors). These parties are bound by strict confidentiality agreements.
Legal Exception (Duty to Warn): If disclosure is required by law or professional ethical guidelines, such as when there is a clear and imminent threat of harm to yourself or others.
Legal Compliance: We may disclose your information if required to do so by a court order or governmental authority.
Data Security and Retention
Security: We implement advanced administrative, technical, and physical safeguards designed to protect the highly sensitive data we collect, including secure storage for client notes and encrypted transmission for communications.
Retention: We retain client records and consultation data for the period necessary to fulfill the service, manage legal/ethical obligations, and comply with professional regulations (typically several years after the last service date).
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@healingsolemnly.com
